Refund & Cancellation Policy

This policy explains how refunds, free trials, and cancellations work for Yuzunihon Premium, operated by Unique Technology Software Company Limited. Subscriptions purchased outside Vietnam are processed by Paddle, our Merchant of Record, and for those purchases this policy matches Paddle's Refund Policy, which forms part of Paddle's buyer terms. Passes bought in Vietnam are sold directly by us — see section 4.

1. Refunds

You may request a refund within 14 days of the date of your payment. Refunds are issued in full to your original payment method via Paddle.

Consumers in some countries have additional statutory rights, including the right to withdraw from a purchase. This policy does not limit those rights.

2. Free trial

Premium may include a 3-day free trial. You are not charged during the trial. If you cancel before the trial ends, you are not charged. If you do not cancel, your subscription automatically converts to a paid plan and the applicable price is charged when the trial ends.

3. Cancelling your subscription

You can cancel at any time from your account page. Your Premium access continues until the end of the current billing period, and your subscription does not renew afterwards.

4. Premium bought in Vietnam

In Vietnam, Premium is bought for a fixed term rather than as a subscription: a single payment in Vietnamese đồng, made by bank transfer or QR through payOS, granting Premium for a set number of days. These purchases are sold directly by Unique Technology Software Company Limited, not through Paddle, so Paddle's Refund Policy does not apply to them.

Premium bought this way does not renew automatically. There is nothing to cancel — access ends on the stated date unless you buy again, and no further payment is ever taken. Buying again while your current access is still running adds the new days to the end of it rather than replacing it.

There is no free trial on Premium bought in Vietnam, because no payment method is stored that could be charged later.

The same 14-day refund window applies. Because we are the seller for these purchases, refunds are made by us as a bank transfer back to the account you paid from, rather than through a payment provider — so please include your bank details when you write to us.

5. How to request a refund or get help

Email us at business@uniqtech.dev with the email address on your account and, if possible, your Paddle order or receipt reference. You can also request a refund directly from the receipt email Paddle sends after each payment. If you bought Premium in Vietnam, quote the order code shown on the payOS receipt instead.